cu99 Privacy Policy

Who Runs This Site

This Privacy Policy applies to cu99 (accessible at cu99.ws). When you create an account, place a bet, deposit via bKash or Nagad, or simply browse the site, cu99 acts as the data controller — meaning we decide how and why your personal information is processed.

If you have any questions about this policy at any point, the fastest route is to email us at [email protected] or start a live chat session. Our support team is available 24/7.

Information We Collect From You

cu99 collects information in two main ways: directly from you when you sign up or use the platform, and automatically when your device connects to our servers.

Information you give us directly

Information collected automatically

• IP address and approximate location (country / city level)
• Device type, operating system, and browser version
• Pages visited, time spent, and links clicked within cu99.ws
• Session timestamps and login history
• Betting history, game sessions, and transaction logs

Why We Use Your Information

cu99 only uses your data for specific, legitimate purposes. Here is what each category of information is used for:

• Running your account: Creating your profile, verifying your identity, processing deposits and withdrawals, and crediting bonuses such as the 175% first-deposit welcome offer.
• Fraud prevention and security: Detecting suspicious login attempts, unusual betting patterns, or duplicate accounts. This protects you and the integrity of the platform.
• KYC and age verification: Confirming you are 18 or older and that your payment details match your registered identity, as required before any withdrawal is processed.
• Customer support: Responding to your queries via live chat or email, tracking unresolved issues, and improving our responses over time.
• Responsible gaming: Monitoring signs of problem gambling, enforcing self-exclusion requests, and sending alerts when you approach your chosen deposit limits.
• Platform improvements: Analysing which games, payment methods, and features are most used so we can serve Bangladesh players better.
• Promotional communications: Sending bonus alerts, reload offers, and VIP programme updates — only if you have opted in. You can unsubscribe at any time.

cu99 does not sell your personal information to any third party for marketing purposes.

Do We Share Your Data?

We share your information only when necessary, and only with parties that maintain appropriate data protection standards. The table below lists who may receive your data and why.

All third-party partners are contractually required to handle your data in line with applicable data protection law and may not use it for their own marketing.

Cookies and Tracking Technologies

cu99 uses cookies — small text files stored on your device — to keep you logged in, remember your preferences, and analyse how the site is used.

Types of cookies we use

• Essential cookies: Required for the site to function. These manage your session, keep you signed in, and protect against cross-site request forgery. You cannot disable these without affecting core features.
• Analytics cookies: Help us understand which pages and games are most popular. Data is aggregated and not tied to your personal identity.
• Preference cookies: Remember settings like your chosen language or last-used payment method.
• Marketing cookies: Used only if you opt in to receiving promotional updates. These help us show relevant bonus offers.

You can manage or delete cookies through your browser settings at any time. Disabling analytics or preference cookies will not prevent you from using cu99, but some features may behave differently.

How Long We Hold Your Data

cu99 keeps your data only for as long as necessary. The retention periods below reflect both our operational needs and legal obligations.

When retention periods expire, data is securely deleted or anonymised so it can no longer be linked to you.

Your Rights Over Your Personal Data

As a cu99 player, you have the following rights regarding the personal information we hold about you. To exercise any of these rights, email [email protected] with the subject line "Data Request".

• Right to access: Request a copy of all personal data we hold about you.
• Right to correction: Ask us to fix inaccurate or incomplete information on your account.
• Right to erasure: Request deletion of your data where we no longer have a legal reason to keep it. Note that transaction records and KYC documents must be retained for the periods listed above.
• Right to restrict processing: Ask us to pause how we use your data while a complaint is being investigated.
• Right to data portability: Receive your account data in a structured, machine-readable format.
• Right to object: Object to processing based on our legitimate interests, including direct marketing. If you object to marketing, we will stop immediately.
• Right to withdraw consent: Where processing is based on your consent (for example, promotional emails), you can withdraw that consent at any time without affecting anything done before withdrawal.

We aim to respond to all data requests within 30 days. If your request is complex, we will notify you of an extension within that initial window.

How We Keep Your Data Safe

cu99 applies technical and organisational measures to protect your information from unauthorised access, loss, or disclosure.

• All data transmitted between your device and cu99.ws is encrypted using TLS (Transport Layer Security).
• Passwords are stored using one-way hashing algorithms — cu99 staff cannot see your password.
• Access to personal data is restricted to employees and partners who need it to perform their role.
• Payment transactions go through the security infrastructure of bKash, Nagad, Rocket, Upay, or the relevant bank — cu99 does not store raw payment credentials.
• We perform regular internal reviews of data handling practices.

No online platform can guarantee absolute security. If you suspect your cu99 account has been accessed without your permission, change your password immediately and contact our 24/7 support team.

Players Under 18

cu99 is strictly for adults aged 18 and over. We do not knowingly collect or process personal data from anyone under 18. Age verification is required during KYC before any withdrawal can be processed.

If you believe a minor has registered an account on cu99, please contact us at [email protected] immediately. We will investigate and close the account, deleting any associated personal data as permitted by law.

When This Policy Changes

cu99 reviews this Privacy Policy regularly. When we make a significant change — for example, introducing a new data-sharing arrangement or altering retention periods — we will notify registered players by email or by displaying a notice on the site at least 7 days before the change takes effect.

Continuing to use cu99 after a notified change means you accept the updated policy. If you disagree with any change, you may request account closure before it takes effect by contacting support.

The "Last updated" date at the top of this page always reflects the most recent revision.

Get in Touch

If you have any questions about this policy, want to exercise a data right, or need to report a concern about how your information has been handled, please reach us through any of the channels below.