cu99 Help Center

Quick answers to what players ask most — deposits, withdrawals, bonuses, login and more.

Account & Sign-Up

Getting started with cu99 takes a couple of minutes. You register once, and your single account covers all games — slots, fishing, live casino and more.

1 How do I open a cu99 account?
Go to /cu99-register/ and fill in your mobile number, a password and your preferred currency (BDT). You will receive an OTP to verify the number. Once confirmed, your account is active immediately — no waiting period.
2 Can I have more than one cu99 account?
No. cu99 allows one account per person. Duplicate accounts are closed and any balance inside them is forfeited. If you have forgotten your login details, use the password-reset option rather than creating a new account.
3 What is the minimum age to register?
You must be 18 years or older to open an account and play on cu99. Age may be checked during the KYC process before your first withdrawal is processed.

Logging In

Your cu99 account works across the browser and the Android app using the same credentials.

4 I forgot my password — what should I do?
On the cu99 login page, tap Forgot Password and enter the mobile number linked to your account. An OTP will arrive within a minute. Enter it, then set a new password. If the OTP does not arrive, check that the number is correct and try again after two minutes.
5 Why does the site say my account is locked?
After several failed login attempts in a short window, cu99 temporarily locks the account to protect you. Wait 15 minutes, then try again. If the problem continues, contact live chat — the support team can verify your identity and unlock the account manually.

Making a Deposit

cu99 supports bKash, Nagad, Rocket, Upay and Bank Transfer. Deposits are credited within 6 minutes in most cases.

6 What is the smallest amount I can deposit?
The minimum deposit at cu99 is ৳450. There is no maximum set by the platform, though your mobile wallet provider may have its own daily transaction limit. If you plan to deposit more than ৳10,000 at once, Bank Transfer is usually the smoothest option.
7 My deposit shows "pending" — when will it arrive?
Most deposits land in your cu99 balance within 6 minutes. If it has been more than 15 minutes, check that you entered the correct reference number during the transfer. Take a screenshot of your bKash/Nagad confirmation and send it to live chat — the team can trace and credit the payment.
No fees from cu99. cu99 does not charge a deposit fee. Your wallet provider's standard transaction charges may still apply on their side.

Welcome Bonus & Promotions

New players at cu99 receive a 175% bonus on their first deposit, up to ৳8,000. Understanding the terms prevents surprises.

8 How exactly does the 175% welcome bonus work?
Deposit any amount from ৳450 upward and cu99 adds 175% of that amount as bonus credit, capped at ৳8,000 total bonus. Example: deposit ৳2,000 and you receive ৳3,500 in bonus funds, giving you ৳5,500 to play with. The bonus is credited automatically — you do not need a promo code.
9 What is the wagering requirement on the bonus?
You must wager the bonus amount 6× before you can withdraw winnings generated from it. For example, if you receive ৳3,500 in bonus credit, you need to place ৳21,000 in total bets. The 7-day validity period starts the moment the bonus is credited. Progress is shown in your account dashboard.
10 Do I get anything if I refer a friend?
Yes. When a friend you refer registers, makes their first deposit and plays, you receive ৳325 in referral credit. There is no cap on how many friends you can refer. The bonus is paid into your account within 24 hours of the referred player's first qualifying deposit clearing.

Withdrawals & Timing

cu99 targets a 14-minute withdrawal time for verified accounts. Here is what to know before you request one.

11 What is the minimum withdrawal amount?
The minimum withdrawal is ৳1,100. The maximum you can withdraw in a single day is ৳2,50,000 on a standard Bronze account, rising to ৳16,00,000 for Platinum VIP members. Requests above your daily limit need to be split across multiple days.
12 Why is my withdrawal taking longer than 14 minutes?
First-time withdrawals take up to 2 hours because KYC verification runs alongside the payment. After that, most withdrawals are processed within 14 minutes. Delays can also happen if your KYC documents are still under review or if the withdrawal request was made during a brief system maintenance window. Check the live chat for a status update.

Identity Verification (KYC)

KYC is required before your first withdrawal. It is a one-time process and usually completes within 6 hours.

13 Which documents does cu99 accept for KYC?
cu99 accepts any one of the following:
  • National ID Card (NID)
  • Passport (photo page)
  • Driving Licence
Upload a clear photo showing your name and photo exactly as they appear on the document. Blurry or cropped images are rejected and the review restarts.
14 How long does KYC review take?
The team reviews documents within 6 hours on business days. Submit before 8 PM for same-day clearance in most cases. You will receive a notification once verification is complete. If more than 6 hours have passed, contact live chat and quote the ticket number from your upload confirmation.

cu99 App

The cu99 Android app (version 2.7.5, 41 MB) gives you the full site experience optimised for a smaller screen and slower mobile data.

15 How do I install the cu99 APK on Android?
Go to /cu99-app/ on your phone and tap Download APK. Before installing, open your Android Settings, go to Security and enable Install from unknown sources for your browser. The app requires Android 7.0 or higher. Installation takes about 30 seconds on a standard connection. The app is free — no charges.
iOS users: An iPhone app is not currently available. You can use the full cu99 website through Safari or Chrome on iOS — all features including deposits, withdrawals and live games are supported through the browser.

Getting More Help

If your question is not covered here, the cu99 support team is available around the clock.

  • Live Chat — available 24/7 inside your account dashboard. Typical response time is under 2 minutes.
  • Email — write to [email protected] for non-urgent queries. Expect a reply within a few hours.
  • Telegram — join the official cu99 channel for news about promotions and scheduled maintenance.

When you contact support, have your registered mobile number and (if relevant) a screenshot of the issue ready. This speeds up every conversation.

Ready to play? Open your cu99 account in a couple of minutes and claim your first-deposit bonus.

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